Collaboration - on the tail of the Hype Curve?
I was struck by a couple of thoughts while reading David Berlind's post on RSS as the new intranet protocol -- the "application layer" protocol that actually delivers the basis for collaboration. The first is that we're now so "wealthy" in terms of the technology infrastructure and underpinnings, that we may be on the verge of getting collaboration right. The second thought was about the collaboration "meme" of years ago, and how the present attention to "innovation" reminds me of it. I'll write about the second thought separately.
"Collaboration" and "workgroup" technologies have had at least two, perhaps three "bumps" that I can recall, starting first with e-mail and computer conferencing, monolithic all-singing-all-dancing applications (like Lotus Notes), the use of IM in the workplace and now wikis.
I tend to agree with David that, with wiki's PLUS the underlying, unsung protocol underpinnings like SIP, RSS, SMTP, IMAP, LDAP, et al are capable of providing the
RSS: The new intranet protocol? | Between the Lines | ZDNet.com
...
The situation did not bode well for collaboration which itself was an abused word. People talked about collaboration like it was some new thing that employees at companies now did because Draconian technologies (by today's standards) enabled it. Somehow, we kept losing sight of the fact that companies and organizations don't exist without collaboration. When you strip collaboration down to its bare essence, you have people, you have some record of their collaboration (eg: documents), and generally, there's some way of letting those who are collaborating know when something has happened or is about to happen (notification). The problem was, and to a large extent, still is that there are different and proprietary systems and protocols to technologically support all the activities associated with collaboration.
Collaboration is often too formal. In other words, you don't collaborate until someone says, "OK, let's collaborate." In order to say "Let's collaborate" you need to schedule a meeting with a proprietary group calendaring system. Letting everyone know that you're about to collaborate requires notification which 99 times out of 100 depends on email. Then once you start collaborating, a record of that collaboration has to be documented using a proprietary documentation technology (eg: word processors, spreadsheets, or presentation applications).
The timely death of formality in collaboration that David asserts can be brought about through judicious use of wikis is ... believable. Collaborative editing, coupled with RSS (for notification) and user-customizable incorporation of realtime and time-shifted technologies like IM, web-conferencing, e-mail, and file sub-pub should be doable.
No one's packaged it yet. But, then, I'm not yet sure it can be. This is worth a couple of evenings at the whiteboard... or, perhaps, as a group endeavor using this blog and a wiki!!
Technorati Tags: Collaboration, RSS, wiki